When a support person requests a device log due to failed captures, or you are having other issues with the qCam device, a log file is a way for the engineering team to assist you. Here is how you can download the file:

1. Turn on your qCam and the iPhone.
2. Connect the iPhone to the qCam.
3. Open the Looq app on the iPhone.

   

    

4. Check that the logs have been uploaded:

   

   The support and engineering teams will now be able to access your log.