Current capture may be corrupt
A power loss during a capture can result in file loss or corruption. It will be necessary to power on the device again and restart the capture.
If the qCam becomes non-responsive for any reason, or, shows an error indicating the device must be restarted, please ensure you follow these steps for troubleshooting.
- Press the “Shutdown” button to first attempt to shut the device down
- If this does not work, then remove the power cable from the qCam to do a hard shutdown of the device
- Wait for 5 seconds, and then reconnect power to the qCam
- On the iPhone, double click the home button and close all open apps on the device
- Once the qCam restarts, pay attention to the LED lights when booting. After about 20 seconds the LEDs will flash off and then on again. This indicates a successful boot sequence of the qCam. It is now ready to pair the iPhone
- If the lights do not flash, repeat steps 2 to 5 again
- On the iPhone, go to Settings => WIFI and connect to the qCam
- If the WIFI of the qCam does not show, repeat steps 2 to 6 again
- Open the Looq app on the iPhone. Or, go to safari and enter looq.local
- If the Home Screen of the Looq shows up, then it is ready to start collection
- If there are issues or errors at any time during this process, please attempt to manually restart the device starting at step 2 at least three (3) times until the initial issue is resolved.
- If the issues or errors are not resolved after three (3) restarts, report the issues to Looq
Submit a helpdesk ticket via email if the issue does not get resolved.